Customer Service

1. Lowest Price Guarantee
2. Ticket Guarantee
3. Payment Convenience
4. Price Structure
5. Air passenger rights
6. Do you have a Complaint?

1. Lowest Price Guarantee

BudgetAir.co.uk is able to frequently offer you very exclusive and low prices by purchasing large quantities of airline tickets. Our site offers prices from many different airlines and immediately checks whether the lowest price is available. That is why we can offer you a lowest price guarantee for your booking!

Have you made a booking through BudgetAir.co.uk and on the same day discovered a cheaper fare offered by a different provider? In that case we are happy to refund the difference in price!

Click here for the Terms and Conditions.

Have you found a cheaper fare?

In that case, send an email to info@budgetair.co.uk on the same day, quoting your booking number and attach the screenshot(s) of the website that offers the same flight for a cheaper total price. Also include your name, city and the (bank) account number for us to refund the difference.

2. Ticket Guarantee

To prevent you from losing your money in the event of a bankruptcy of an airline, we offer you the Ticket Guarantee. We will return the costs of your ticket paid in advance, up to a maximum amount of GBP 1750 per ticket.

Click here for the Terms and Conditions.

3. Payment convenience

Easy booking, easy payment. With BudgetAir.co.uk there are 2 ways of doing that:

1. Credit Card (fee of £ 4,50)
SSecure and fast online payment via MasterCard or Visa. Our website is secured by the 3D Secure protocol, which means 100% secure payments. Read more about the security on our website on the page Secure and safe booking and payment via BudgetAir.co.uk.
2. Maestro (no charge) International online payment option. Check your bank card to see if your bank supports Maestro.

How you can ultimately pay depends on the product terms and conditions of the airline and your date of departure. You will immediately see the options when making your booking.

4. Price structure

At BudgetAir.co.uk you never pay too much for your flights! You can take advantage of the exclusive agreements we have with many of the world's best airlines.

Advertisements
The flight offers that you'll see in our advertisements and promotion pages are the starting prices of the flight itself, including taxes, fuel and security surcharges but excluding booking fees.

Price Structure of a Booking on BudgetAir.co.uk

1. The price of an airline ticket:
Price per flight per person, excluding taxes and surcharges
2. Taxes and surcharges on airline tickets
- Airport tax(es) per person.
  Airport taxes are dependent on the selected airline, flying route and airports where you have to change flights during your journey. In addition, the airport taxes and surcharges are subject to, among other things, currency fluctuations. During the booking process an indication of the taxes is provided first. When completing your booking, but before the final booking is made, the exact amount is given.
- Any applicable security or fuel surcharges.
  These are imposed by the airlines and other third parties.
- Any surcharges levied by airlines (such as the KLM surcharge on paper tickets when it is possible to issue an electronic ticket).
3. The price of hotel accommodation
Price of a hotel stay per room per night including local taxes, service fees of the hotel provider and tourist tax, multiplied by the number of nights of your stay. A little icon (coffee cup) indicates whether breakfast is included or not.
4. The price of a hire car booking
Price of car rental per day. In nearly all cases, BudgetAir.co.uk shows the price, including unlimited kilometres/mileage, Collision Damage Waiver and Theft Insurance excluding excess, up to a maximum of GBP 758, depending on the car category (see under excess), location service surcharge, and local taxes. By clicking on the car icon during the search process you will find the exact information. You need to pay local taxes, location service surcharge and deposit upon collection of the car.
5. Other surcharges
- Reservation fees for your booking:
  Online: depending on the airline from £ 0 to £ 7per flight booked
  By telephone: £ 28.50 per ticket
- BudgetAir.co.uk offers 2 payment methods, depending on the type of ticket and the period until departure.
- Administration fees for changes or cancellations:
  £55 per flight, hotel or hire car booking.

The information on this page is subject to change. BudgetAir reserves the right to make amendments to booking policies.

5. Air passenger rights

As a passenger travelling by air you have rights too. The main passenger rights deal with the following issues; long delays, baggage, cancellation, people with disabilities or denied boarding.

Click here for more information about your right as a air passenger.

6. Do you have a complaint?

If you have a complaint, let us know!

We are happy to do everything we can to solve any problems and prevent problems with the next trip you book through BudgetAir.co.uk

How can you submit a complaint?
You can only submit a complaint in writing. Our address is:

BudgetAir.co.uk
Piet Heinkade 55
1019 GM AMSTERDAM
Netherlands

Also, the status of your complaint can only be requested in writing. We will inform you of the status of your complaint within 5 working days, if you would like us to do so.

Within what time can you submit a complaint?
Complaints about a booking made on BudgetAir.co.uk can be submitted to BudgetAir.co.uk no later than one month after termination of the booked service or, in the event the trip has not taken place, until one month after the original departure date as specified in the travel documents.

When can you expect a response to your complaint?
Upon receipt of your complaint we will confirm receipt of the complaint in writing and give you an indication of the handling period. The time limit for handling complaints that we can solve ourselves is around three weeks. For complaints that the supplier needs to solve, the handling time may be longer.

Do you have a complaint about the services of an airline?
You can submit a complaint about the services of an airline to us. We are not liable for the services offered by the airline, but we mediate between you and the airline. Excluded are any claims on the basis of the EC Regulation (261/04) on compensation for denied boarding and delay or cancellation of flights. These should be submitted directly with the relevant airline. If it appears that the airline concerned is not accommodating or uncooperative, please contact EUclaim.co.uk.

Do you have a complaint regarding a hotel booking?
You can submit a complaint about the services of a hotel with us. We are not liable for the services offered by the hotel, but we mediate between you and the relevant hotel or hotel chain.

Do you have a complaint regarding car rental?
You can submit a complaint about the services of a car rental company with us. We are not liable for the services offered by the car rental company, but mediate between you and the relevant car rental company.

Please note: With financial claims you must provide us with original receipts and /or other relevant documents. Excluded are any claims on the basis of the EC Regulation (261/04) on compensation for denied boarding and delay or cancellation of flights. These should be submitted directly with the relevant airline (see also 'What are my air passenger rights?').