Air India, began operating on October 15, 1932. It was known as Tata Airlines after its founder, J.R.D. Tata. But after the Second World War, the airline was renamed Air India and became a public limited company.
Since 2001, the airline is in the privatization process as a way of improving its effectiveness. The central hub of Air India is in the Indira International Airport in New Delhi. However, it also has Chhatrapati, Shivaji, and Maharaj as subsidiary hubs.
As of 2019, Air India has flown to more than 103 local and international destinations and is in the process of providing more connections. Some of the most popular routes serviced by Air India. The airline has a fleet of 136 aircrafts in service, of which 27 are Boeing 787-8, 20 are Airbus A321-200, while 27 are Airbus A320neo.
In the year 2014, Air India became a member of the Star Alliance, and as of 2017, grew into the third-largest carrier in the Republic of India. Since its formation, the airline has strived to stick to its mission statement of “Providing safe, secure, affordable, and sustainable air travel with access to various parts of India and the world.”
As India's largest international carrier out of India, Air India operates international routes as well.
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Air India endeavors to provide comfort to clients throughout their travel. To make this happen, the airline offers personalized support to its three passenger categories; first-class, executive, and economy, throughout their flights. These comforts range from the amount of space given to individual passengers, inflight entertainment, and their foods and delicacies offered. For all passengers, there are well-positioned movie screens for travelers’ viewing pleasure. Besides, international flights allow travelers to choose from a wide selection of Indian and international cuisine. Complimentary wines and drinks are offered on international flights, among other refreshments.
The first-class tickets come with plenty of extras for travelers who seek to travel in style. The 180-degree recliner seats are typically aisle or window seats, which allow passengers to have pleasant views. The first-class passengers also get to enjoy spaces with ethnic interior design for a personalized and homely feel. Additionally, first-class passengers get to choose from a wide range of cocktails to pair with their entrees.
Air India offers a conducive environment for executive class travelers. Some of the exceptional amenities offered to the business class passengers include a lounge facility with a work station, spacious cabins, and plush seats during their travel. Furthermore, passengers have the option of choosing from sumptuous entrees and wine. In addition, they also receive exclusive check-in facilities, as well as being accorded aisle and window seats as well.
In the economy class section, there are a wide range of onboard facilities to keep travelers entertained. The airline offers temperature control systems and improved illumination for those who like to read during their flight, as well as seat back movie screens. On all the airline’s flights, passengers get to enjoy complimentary refreshments and meals. International passengers, however, have the option of choosing between intercontinental or Indian cuisine.
Being a member of Star Alliance, Air India has an international standard lounge where everyone can rest as they await their flight. The India Air lounge is divided into two: the first-class lounge and the business class lounge. Some of the amenities provided in both lounges include a large TV area, newspapers, magazines, and a wide selection of local and foreign foods. For the business class lounge, on the other hand, there is a workstation area where groups or individuals can get to work on their laptops with ease. Additionally, for convenience and inclusivity for all, there are toilet facilities and disabled passengers’ amenities such as ramps and elevators as well. Internet access is available everyone along with flight information.
India Air offers travelers a variety of online services. Passengers can manage flight reservations, book hotels, check-in, make payments, and view their flight status using computers, smartphone devices, and tablets.
Online check-ins are possible on Air India's pre-flight for ticketed passengers.
For domestic flights, travellers are advised to arrive at least 1 hour before the flight departure time, and at least 2-3 hours for international flight passengers.
Passengers flying with Air India enjoy free checked baggage allowance according to their cabin class and flight route.
The sum of the length, width and height of each piece of checked luggage must not exceed 62 inches or 158 centimeters for Air India flights.
If travellers want to take oversized baggage, including TVs and sports equipment on board an Air India flight, it must be under 62 inches in total linear dimensions, and a fee of USD 240 is payable.
Flying Returns is Air India's frequent flyer programme. As a member of Flying Returns, passengers get to earn reward points while flying with Air India or any other Star Alliance airlines. These reward miles can then be used to redeem flight tickets or bonus reward points.
Visit Air India's Flying Returns website for more information.